Peak Home Service (“Peak Home Service,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to peakhomeserviceca.com and to the plumbing and water-heater services we provide in San Jose and the Bay Area.
Information We Collect
We collect information you provide directly to us, including when you submit a quote or booking request, call or text us, or otherwise contact us:
- Contact details — name, phone number, email address, and service address.
- Service details — the type of work requested, your description of the issue, urgency, and preferred appointment date.
- Communications — records of calls, text messages, and emails between you and Peak Home Service.
We also collect limited technical information automatically when you visit our website, such as your IP address, browser type, pages viewed, and cookie identifiers (see Cookies below).
SMS / Text Messaging Consent (A2P 10DLC)
By submitting a form on this site or otherwise providing your phone number, you consent to receive SMS text messages from Peak Home Service at the number provided — including messages related to your service request, appointment scheduling, and confirmations. Consent is not a condition of purchase.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.
Mobile information and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Information may be shared only with service providers (such as our messaging platform) strictly to help us deliver the messages you have requested.
How We Use Your Information
- To respond to your quote and booking requests and schedule service.
- To contact you by phone, text, or email about your appointment, estimate, or job.
- To provide, maintain, and improve our services and website.
- To send service-related notifications and, with your consent, occasional offers.
- To comply with legal obligations and protect our rights.
Cookies & Analytics
We use cookies and similar technologies to operate the site, remember your preferences, and understand site traffic. You can control cookies through your browser settings. Declining cookies may limit some features of the site.
Sharing of Information
We do not sell your personal information. We may share information with trusted service providers who perform functions on our behalf (for example, hosting, messaging, and form processing), and when required by law or to protect the safety, rights, or property of Peak Home Service or others. As stated above, SMS opt-in data is never shared for third-party marketing.
Data Retention & Security
We retain personal information for as long as needed to provide our services and for legitimate business or legal purposes. We use reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission or storage is completely secure.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information, or to opt out of certain uses. California residents may have additional rights under the CCPA/CPRA, including the right to know what personal information we collect and to request its deletion. To exercise any of these rights, contact us using the details below.
Children’s Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy? Contact Peak Home Service:
- Phone: (669) 336-6955
- Email: info@peakhomeserviceca.com
- Service area: San Jose, CA & the Bay Area